Terms of Service
Last updated: August 1, 2026
1. About These Terms
These Terms of Service govern your use of the CreonixAI website and any professional services you engage us to provide. By using this website, requesting a proposal, approving a quotation, or entering into a project agreement with CreonixAI, you agree to these Terms together with any written proposal, statement of work, quotation, email confirmation, or contract that applies to your engagement.
2. Services We Provide
CreonixAI provides professional design and creative services including Product Design, UI/UX Design, Website Design, Landing Page Design, Wireframing, Prototyping, Design Systems, Dashboard and Enterprise Experience Design, Creative Direction, UX Audits, Conversion-focused Design, Fractional Creative Leadership, and Creative-as-a-Service engagements.
3. Proposals, Scope and Project Agreements
Each engagement is defined through a proposal, quotation, statement of work, or other written agreement. That document may specify deliverables, project phases, timelines, fees, payment milestones, included revisions, client dependencies, communication arrangements, and any assumptions that apply. If there is a conflict between these website Terms and a signed project agreement, the signed project agreement will take priority for that engagement.
4. Client Responsibilities
To help us deliver work effectively, clients are expected to provide accurate briefs, timely feedback, required content, brand assets, technical information, access credentials, approvals, and a designated decision-maker when appropriate. Delays in providing these inputs may affect delivery dates, availability, cost, or the sequencing of work.
5. Feedback, Approvals and Revisions
Included review rounds or revisions will be stated in the applicable proposal or agreement. Feedback should be consolidated, specific, and provided within the agreed review period. Requests that materially change the approved direction, introduce new requirements, revisit previously approved work, or exceed the agreed revision allowance may be treated as additional scope.
6. Changes in Scope
Any request outside the agreed scope may require a revised estimate, additional fees, or an updated timeline. CreonixAI will seek written approval before beginning material out-of-scope work. Minor adjustments may be handled within the existing engagement at our discretion where they do not significantly affect effort or delivery.
7. Fees, Invoicing and Payment
Fees, taxes, deposits, milestone payments, retainers, and due dates are defined in the applicable proposal or agreement. Unless otherwise agreed in writing, invoices are payable within the period stated on the invoice. Work may be paused, rescheduled, or withheld if payment is overdue. Any bank charges, transfer fees, currency conversion fees, or applicable taxes are the client’s responsibility unless agreed otherwise.
8. Timelines and Availability
Project timelines are estimates based on the agreed scope, timely client participation, and reasonable availability of required resources. CreonixAI is not responsible for delays caused by late feedback, changing requirements, unavailable client materials, third-party platforms, hosting providers, development dependencies, force majeure events, or circumstances outside our reasonable control.
9. Intellectual Property and Ownership
Unless otherwise agreed in writing, ownership of final, specifically commissioned deliverables transfers to the client only after all related invoices have been paid in full. CreonixAI retains ownership of its pre-existing methods, design processes, reusable frameworks, templates, research approaches, systems, code snippets, know-how, and other background materials. Where such background materials are included in a deliverable, the client receives a non-exclusive licence to use them as part of that deliverable.
10. Working Files and Source Materials
Delivery of editable source files, Figma files, component libraries, design tokens, prototypes, code, documentation, or other working materials depends on the agreed scope. Files not expressly included in the project agreement are not automatically part of the final handover. Internal exploration files, rejected concepts, drafts, and process materials remain the property of CreonixAI unless otherwise agreed.
11. Client-Supplied Content and Third-Party Materials
Clients confirm that they own, license, or have permission to use all content and materials supplied to CreonixAI, including text, images, logos, fonts, data, trademarks, software, and other assets. Third-party tools, plugins, stock assets, fonts, hosting services, APIs, or software may be subject to separate licences, subscriptions, fees, and terms imposed by their providers.
12. Confidentiality
CreonixAI will treat confidential business, product, technical, and commercial information shared during an engagement with reasonable care and will use it only for purposes connected with the work. Where a separate non-disclosure agreement is signed, that agreement will govern confidentiality obligations. Information that is already public, independently developed, lawfully received from another source, or required to be disclosed by law is not considered confidential under this section.
13. Portfolio and Promotional Use
Unless restricted by a written confidentiality agreement or project-specific arrangement, CreonixAI may display completed and publicly released work in its website, portfolio, presentations, social channels, award submissions, and business development materials. Confidential, unreleased, or sensitive information will not be published without permission.
14. Third-Party Development and Implementation
Where CreonixAI provides design files, recommendations, prototypes, or creative direction for implementation by a client or third-party developer, we are not responsible for changes, defects, performance issues, accessibility problems, security vulnerabilities, or visual differences introduced during implementation unless implementation and quality assurance are expressly included in our agreed scope.
15. UX, Conversion and Business Outcomes
Our work is intended to improve clarity, usability, consistency, engagement, and overall digital experience. However, CreonixAI does not guarantee specific commercial outcomes, conversion rates, revenue, funding, search rankings, product adoption, user behaviour, or other business results. Outcomes may depend on factors beyond design, including product-market fit, technology, content, pricing, traffic, operations, marketing, and implementation quality.
16. Project Suspension or Termination
Either party may request to pause or end an engagement in accordance with the applicable proposal or agreement. The client remains responsible for fees relating to work completed, committed time, approved third-party expenses, and any non-cancellable costs incurred up to the effective date of suspension or termination. Final files may be withheld until outstanding amounts are paid.
17. Website Use
You may browse and use this website for lawful business purposes. You may not misuse the website, attempt unauthorised access, interfere with its operation, copy or republish substantial portions of its content without permission, falsely represent an association with CreonixAI, or use the website in a way that violates applicable law or the rights of others.
18. Disclaimer and Limitation of Liability
To the fullest extent permitted by applicable law, CreonixAI is not liable for indirect, incidental, special, punitive, or consequential loss arising from use of the website or our services, including loss of profit, revenue, data, opportunity, reputation, or anticipated savings. Our total liability relating to a specific paid engagement will not exceed the fees actually paid to CreonixAI for the services giving rise to the claim, unless a signed agreement expressly states otherwise.
19. Governing Law
These Terms are governed by the laws of India. Any dispute that cannot be resolved through good-faith discussion will be subject to the jurisdiction of the courts located in Pune, Maharashtra, unless a signed project agreement specifies a different dispute-resolution process or jurisdiction.
20. Changes to These Terms
We may update these Terms from time to time to reflect changes in our services, business practices, or legal requirements. The revised version will be published on this page with an updated effective date. Changes will not alter the terms of an already signed project agreement unless both parties agree in writing.